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Thursday 4 December 2008
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Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
$44.50
New
The Big Book of Humorous Training Games by Doni Tamblyn (Paperback - Illustrated)
Bottom-Line Call Center Management by David L. Butler (Paperback - Butterworth-Heinemann)
Maximum Effectiveness by Anthony Johnson (Paperback - Writers Showcase Pr)
Service Management and Marketing by Christian Gronroos (Paperback - John Wiley & Sons Inc)
Quality Facility Management by Stormy Friday (Hardcover - Illustrated)
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